If this survey is based on a contact with an employee, please give the name of the employee.
Employee Name :
What area of collections have you been in contact with?
Collection Area :
1. Please consider all your experiences in the past two years with the DOR collections process. How would you rate the overall quality?
2. Please consider all your experiences to date with
the DOR collections process. How satisfied are
you with the process?
3. Considering all of your expectations, to what
extent has the DOR collections process fallen
short of your expectations or exceeded your
expectations?
4. If you issued a complaint to the Department
regarding the DOR collections process, how well
do you feel the complaint was handled?
5. Were the notices you received regarding the
collections process clear and understandable?
6. Was the Collector able to answer all of your
questions?
7. Do you believe the Collector listened to your
concerns?
8. Was the Collector helpful in providing
information that could prevent future tax
problems?
Comments or Suggestions:
If we have any questions, may we contact you to discuss this survey?
Name:
Email:
Daytime Phone (optional):
Your Company Name (if applicable):
THANK YOU FOR COMPLETING THIS SURVEY
